FAQ: Resolve login/access issues

If you or a colleague is struggling to login to Luminary, double check the below login and access FAQs:

Luminary URL

Make sure you are going directly to the Luminary link.

In most cases, your company's Luminary URL will be your company's main url domain name plus .withluminary.com. As an example, if your company's website is www.barnardcap.com, only use barnardcap.withluminary.com.

Check the user's email address

Ask your administrator to ensure your email is correct on the Users tab in the Settings page.

Check with your admin to ensure you're a user

If you or your colleague have not yet logged in to Luminary, please check your email for an invitation to our platform with subject line "Activate your Luminary account".

If you or a colleague have not received a Luminary email invite, please have your Luminary administrator add the user in the Settings tab. Alternatively, you can invite a colleague as a new user by navigating to the Collaborators tab in the upper right of the screen, then click Invite colleague. For more information, check out our Luminary academy article on Inviting internal users to Luminary.

SSO complications

If your company uses SSO or has recently switched to SSO, you may need to contact your IT team or administrator for setup, or reach out to Luminary support.